How to pay TM UniFi bill using Maybank2u (M2U) online

Never did I expect to have to bang my head against the wall over how to pay TM UniFi bill online. *facepalm* I mean seriously, my expectation having to pay my UniFi bill online using Maybank2u was suppose to be much less frustrating. Sigh.

Anyway, here I am to help you save yourself from the frustration and remind myself the bitter pain of having had to go through how to pay TM Unifi bill online via Maybank2u.

Now, I don’t suppose I have to tell you how to login to your Maybank2u account. If you really need help, you could email and I’ll see what I can do.

step 1 - how to pay tm unifi bill
Maybank2u dashboard

After you’ve logged in and you’ve landed on the dashboard page. You’ll want to move your eyes to the higher right portion of the page where you see “Bill payment”.

Don’t be misled like I was!

By the Bills & Statement option in the lower middle portion of the page. It’ll take you to a different section and its for you to do more stuff with your bills. Which I wouldn’t bother because all I want to do is pay my TM UniFi bill.

step 2 - how to pay tm unifi bill
Hey, Telekom Malaysia Berhad – Telephone & Multimedia must be right… NOT!

This was the one step which caused me the ultimate frustration because my TM UniFi bill stated Telekom Malaysia Berhad. Hence, like any normal person, I would think that option to be the right one. But nooo…

The correct step was to select Utilities from the list of all payees! #facepalm x 1000

step 3 - how to pay tm unifi bill
There you @#$&!&#!?! UniFi are

At last, I have found you!

step 4 - how to pay tm unifi bill
Another doozy you wouldn’t believe

Okay. Congratulations for making it this far. Now pay attention to the Maybank2u image above because you will need the bill’s account number and not the bill number. If you’re stuck in a vortex for a second like I was, read it again because it is different. 😛

Here on, it’s finally downhill with the TAC authentication and the payment receipt.

Now you know how to pay TM Unifi bill online too!

And I have to say this…

what part of “Take my money” didn’t Maybank2u understand to pay my TM UniFi bill online


55 thoughts on “How to pay TM UniFi bill using Maybank2u (M2U) online”

  1. i’ve made payment for my unifi by using maybank2u last month.i and today i just checked my bill statement stated that i’ve outstanding payment from my last 2 months . so now. should i facepalm or should i just punch my face? ohhh mannnn

  2. I was also stumped. To think that they can complicate something that should otherwise be straightforward. Sheeeesh.. Thanks for this!

    1. I’m glad it helped you Raj. Just only I was referring back to this post again to remind myself how to make the payment without wasting too much time later. 🙂

  3. oh my gosh you totally saved my life!!! =) did BOTH things that you have mentioned above!! so darn hard to locate the UNIFI thingy and it was so confusing!!! thanks a lot!

  4. Thank you so much. Who would have thought it would be under utilities and at the same time there have 2 other categories – Telekom: Streamyx and Telekom: Telephone & Multimedia which obviously did not work for Unifi payment. A lot still need to be done to convince the public to have more confidence with Malaysia e-services!

  5. Hi Danny, thanks for your useful guide on unifi payment. Gosh, have been spending almost an hour trying to find it,almost giving up. Appreciated your info. Cheers!!

    1. @ferenc The only way I’ve known is when TM sends me an SMS to thank me and notify me they’ve received my payment.

      Everyone else, I’m really happy to know you found this useful and it’s managed to prevent some grey hairs. 😉

  6. OMG. Thank you freakin’ much. I was cursing M2U and I thought, I can’t be the only one and started googling “maybank” & “unifi” and your post appeared. Freakin’ life saver. Here, have a medal. 😉

  7. thank you for the info..but may i ask, is it instant or take some working days? because when i check on the occ.unifi portal its not been updated…or is it the portal fault slow update?

    1. Hey Bard, paymens I’ve made so far were acknowledged via SMS from TM within 1 week, and there have been times where I received the notification over the weekend too.

      I wouldn’t comment much on their OCC because after I got my account registration changed over, their OCC hasn’t been functioning well for me.

    2. Yep just check bil statement through TM website and it stated the payment is complete whereas nothing change on the occ portal…thanks again dude…

  8. Thanks mate! Been puzzling how to pay my dang unifi bill via mb2u. Too much misleading link on their site. Just found this and solved it. Thanks again 😀

  9. Thank you so much for taking the time and effort to write out such clear instructions on how to make the Unifi payment through Maybank. Saved me on a lot of anxiety and confusion 😀

  10. Thank you so much! I was struggling to pay my unifi bill via Maybank2u for a long long time! Finally! I know how to do it now, thanks to you! #Terimakasihbanyakbanyak =D

  11. hey bro…thanks a million for yr step by step instructions..i was so frustrated that i cant pay my unifi bill..the maybank2u is confusing like u said earlier…very very true…i tried so many times trying to pay through tm telephone and multimedia…but got rejected..finally i found out from u..where hv to go to ultilities and search for tm unifi….WTF…thanks man…

    1. Glad to hear it’s still useful to you. And it’s surprising too, since this has been out there for nearly 2 years now.

    1. Hey Sui Chi, your best bet is to walk-in to their nearest TM Point outlet and request your bill if you’ve not gotten it yet. And while there, you could ask your bills to be emailed to you instead of mail.

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